Terms and Conditions
Administration Fee. A non-refundable administration fee of 20% of the booking is required when the reservation is made. Settlement of the account will be expected on arrival.
Cancellation. Any cancellation with less than 24 hours in advance of arrival or failing to show up will incur the full cost of the booking. Cancellation with 48 hours notice will be charged at 50% of the booking fee. Cancellations between 48 hours and 7 days notice will be charged at 50% of the booking fee if the room is not re-let. Holiday insurance cover is recommended.
Check in and Departure. Check in, unless by prior arrangement, is not before 2.00pm and rooms should be vacated by 10am on the day of departure.
Parking Permits. We have a limited amount of parking permits and these are available on a ‘first come first served’ basis. Permits can not be reserved. These are free, subject to a £10 cash deposit, and allow you to park in Zone F parking spaces around the hotel.
Smoking. The Anchorage is strictly no smoking. Smoke detectors are positioned around the building for everyone’s safety and guests contravening this, or setting off smoke detectors due to smoking will be asked to leave and no refund will be given. Guests are welcome to smoke outside the hotel and a bench and an ashtray are provided for your use.
Pets. Pets are not allowed
Children. Children are welcome at The Anchorage. Parents will be held responsible for their children’s behaviour.
Breakfast. Breakfast is served in the dining room between 8.30-9am (9.15am during busy periods). Vegetarian breakfast is available and all items are cooked separately from other breakfast items. For those requiring an early breakfast, this can be provided by prior arrangement.
Damages/loss of keys. Any damage to any part of the hotel will be charged to the guest responsible at the discretion of the management. Loss or non-return of keys will incur a £10 replacement charge.
Health and Safety. Health and Safety and Fire Risk Assessments have been carried out and are available to be viewed if required. A copy is displayed on the notice board in the foyer at the bottom of the stairs.
Public Liability Insurance. A copy of the public liability insurance is displayed on the notice board.
Guests. Guests are requested to be respectful of other guests when entering or leaving the hotel late at night or in the early hours.